I am sending you a lovely warm deep virtual cup of tea/coffee and answer some of your questions. So sit back and relax and let's hope that I can answer your queries.
We have been told by many different people that it is hard to know where to start. As they always say, start at the beginning. So here goes!
Where is the Personalisation done?
The Personalisation we do here at Personalised Teddy Bears and Gifts is done right here in Australia - right in your own backyard as the saying goes.
Who Does Our Designs?
We create all of our own designs in house. We are very capable designers and digitisers. If you would like to have something special embroidered onto one of our Teddy Bears or Heat Pressed onto one of our Gift Items then rest assured we can do that for you too.The cost of the embroidery is included in the price of the Teddy Bear.
Are the bears Safe & are they washable?
The stuffing inside the animals is enclosed in what we call a pod - either the head and the belly or it could be just the belly. But there are some that have stuffed parts sewn into position (nose etc; like the Hippo Cubbie or Landy Ladybug). most pods are removable so that the skin of the animal can be gently hand washed to keep it clean and fresh.
There comes days when things get grimy and covered in dribble so for that reason all our Cubbies, Teddy Bears and Embroider Buddies are washable. We recommend you wash them on a gentle cycle or by hand and hang them on the line to dry.
Our animals meet or exceed Australian Standards. They are safe for children and undergo a series of tests. Go this link for Cubbies https://cubbies.co/safety/ & for Embroider Buddies go to this link to find out more http://embroiderbuddy.com/about/safety/
As you know our Blankies and Teddy Bears, Cubbies and Embroider Buddies are for snuggling and cuddling for your babies comfort but we will leave it up to your discretion as to whether to leave these things in the cot with the baby. This particular question has been asked many times over.
Your Private Information
Your privacy is important to Personalised Teddy Bears and Gifts so therefore we will not disclose any information submitted by you to any third parties. We may, from time to time, contact you with news or specials. You may opt out of any such contact.
All our orders are sent through Australia Post. Items are dispatched after payment has been received in full.
Postage prices quoted apply only to orders within Australia & New Zealand. We do not currently send items to other overseas locations.
Have any questions that need an answer?
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