- About Us
Welcome to Personalised Teddy Bears and Gifts - the home of personalised gifts for babies & kids of all ages!
We offer a range of products to suit almost every occasion - all waiting to be customised with your special requirements.
Whether you are shopping for a special personalised keepsake to welcome a new baby, or just searching for quirky gift ideas for any age group, chances are we have the perfect personalised gift for you.
Take the stress out of buying gifts - shop online!
Grab a coffee, and take a seat - shopping online at Personalised Teddy Bears and Gifts is the easiest way to buy custom made gifts that will be treasured for years to come.
Now you can relax - shop online and have your gifts sent straight to your door.
Our ever expanding range of custom named & personalised products include:
- Personalised Baby Gifts - whether it be a custom birth print, snugglers, blankets or a gorgeous Personalised Teddy Bear!
- Personalised Nursery Decor - fill their room with gorgeous products that will help them create a sense of identity as well as bring colour & fun to their bedroom!
- Personalised Santa Sacks & Christmas stockings - no more fights on Christmas morning! These products take the guess work out of gift giving!
Personalised Teddy Bears and Gifts is owned and run by us - a husband and wife team - Jenny & Kevin Day. We established Personalised Teddy Bears and Gifts in 2014. Since then we have tried to build up our client base and our range of products into what you see now on our website. We continually look for new and innovative gift ideas to offer customers that are not just the average everyday mass-produced things that get discarded after a few minutes of play. Please take you time and browse around our offerings. We are sure that there will be that special something you were looking for.
We accept payment credit card payments through eWay, interest free Buy Now - Pay later through ZipPay, bank deposit or money order.
If you choose to pay by bank deposit/transfer, our account details will be on your order confirmation email. Payments must be received in full & cleared before your order will be started.
If you use the Buy Now - Pay Later option you will be transferred to the ZipPay payment portal where you can create an account. This option even lets you pay even if you do not have a credit card.
All of our orders are sent through Australia Post via regular Parcel Post unless otherwise agreed.
Postage is charged on a per item basis, per order for most items. Some heavier items may have extra postage added. These items will have extra postage displayed in the description so users will know beforehand what shipping charges they will be liable for.
Items are dispatched after payment has been received in full.
Postage prices quoted apply only to orders within Australia & New Zealand. We do not currently send items to other overseas locations.
All prices quoted are in AUD (Australia Dollars)
Typically customers should expect around one week for personalisation and production of an item. Non-standard items that require more time to make will have the time frame noted in the description of each item.
Postage times vary according to Australia Post's schedule. However in our experience transit times rarely exceed 7 working days unless it is to a remote location.
RETURNS & REFUNDS POLICY
At Personalised Teddy Bears and Gifts we appreciate your purchase and aim for 100% satisfaction. Please contact us immediately should there be any issues on receipt of your order.
We will only accept refunds & exchanges within 14 days.
Personalised or handmade items will only be available for exchange and only if there is a manufacturing fault.
Change of mind by the customer is not a reasonable reason for a refund.
Items will only be exchanged or refunded if they are unused, unwashed and in original packaging with tags. A copy of your invoice/receipt must also be included.
The cost of returning items for exchange or refund is to be paid by the customer.
In the event that you have received faulty or damaged goods, we will cover the return postage costs.
Please make sure that any returns are packaged securely and are posted using an insured & trackable method (such as Registered Post).
All Sale Items are non-refundable or exchangeable so please choose carefully!
By using teddybearsandgifts.com.au website and disclosing your personal details you are consenting to the collection, storage and processing of your personal information in the manner described.
Collection of your personal information
Teddybearsandgifts.com.au collects personal information when you register online with us so we collect information such as your name, billing and delivery address, email address and contact phone number. We may also collect details of transactions you carry out on our website or when telephoning us.
Personalised Teddy Bears & Gifts is committed to protect your privacy and financial information. For your protection, any personal information we collect from you will be used in accordance with the Australian Privacy Principle in the Privacy Act 1988. As required by this Act we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access.
All registered users to the teddybearsandgifts.com.au website, will have their passwords encrypted and stored securely. If we discover any security breach, we will take all available resources to contact affected users and inform of what will needed to be done.
Use of your personal information
Any of your personal details will only be used by Personalised Teddy Bears & Gifts in providing an excellent service to you, and to process and deliver your order and maintain your account with us. We may also use this information for the following specific purposes:
- To fulfil your requests for products and services.
- To analyse the use of the teddybearsandgifts.com.au website.
- To recommend or customise offers and to send emails about special offers, new products, sales or other information that may be of interest to you.
Our representatives may need to contact you directly to follow up your order, either by e-mail or phone as part of our day to day customer service procedures. Only Personalised Teddy Bears & Gifts employees and authorised users, will be allowed to view and/or modify, any information entered through the Personalised Teddy Bears & Gifts website.
Last Updated April 2017
Terms & Conditions Of Use
The term Personalised Teddy Bears & Gifts or 'us' or 'we' refers to the owner of the website, Kevin Day, whose registered office is 13 Waters Way, Metford NSW 2323, Australia. The term 'you' refers to the user or viewer of our website.
2. Limited License and Site Access
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Personalised Teddy Bears & Gifts grants you a limited license to access and make personal use of the site. You may not download (other than page caching) or modify the site, or any portion of it. The site or any portion of the site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Personalised Teddy Bears & Gifts. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Personalised Teddy Bears & Gifts without express written consent. You may not use any other "hidden text" utilising Personalised Teddy Bears & Gifts name or trademarks without the express written consent of Personalised Teddy Bears & Gifts. Any unauthorized use terminates the permission or limited license granted by Personalised Teddy Bears & Gifts. You may not use any Personalised Teddy Bears & Gifts logo or other proprietary graphic or trademark as part of the link without express written permission of Personalised Teddy Bears & Gifts. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
3. Governing Law
Any claim relating to Personalised Teddy Bears & Gifts' web site shall be governed by, construed and enforced in accordance with the laws of New South Wales, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of New South Wales.
4. Jurisdictional Issues
Personalised Teddy Bears & Gifts is controlled and operated from Australia. Our Sites are not subject to the laws or jurisdiction of any state, country or territory other than that of the New South Wales, Australia. Personalised Teddy Bears & Gifts does not represent or warrant that any of its products and/or services or any part thereof is appropriate or available for use in any particular jurisdiction. Those who choose to access Personalised Teddy Bears & Gifts do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit Personalised Teddy Bears & Gifts' availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
All content on Personalised Teddy Bears & Gifts website including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, data compilations and software and its compilation is the property of Personalised Teddy Bears & Gifts and is protected by Australian and International copyright laws.
You may not modify, create, copy, distribute, transmit, display, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the teddybearsandgifts.com.au website without our express written consent.
6. Your Personalised Teddy Bears & Gifts Account
You may create a Personalised Teddy Bears & Gifts account by registering your name, providing certain information about yourself, and creating a password. You agree that you will provide complete, current and accurate information about yourself as requested, and that you will keep that information up to date. You are responsible for safeguarding the confidentiality of your username and password that you use to access your member account on the Site. You agree not to disclose your username or password to any third party. You agree that you are solely and fully responsible for any activities or actions taken under your account, whether or not you have authorized such activities or actions. You will immediately notify Personalised Teddy Bears & Gifts of any unauthorized use of your account on our Sites. In order to create a member account with Personalised Teddy Bears & Gifts, you must be at least 13 years of age. If you are not at least 13 years old, do not set up an account with Personalised Teddy Bears & Gifts.
Personalised Teddy Bears & Gifts will reserve the right to cancel any order which proves to be offensive and/or degrading.
Orders which we are unable to supply, will be cancelled with prior notice.
All orders which are cancelled, will be refunded the purchase cost. No additional funds will be transferred due to loss of time/income.
Prices are subject to change without prior notice. Orders that have been made, and have yet to be manufactured, may be cancelled with prior notice to the customer.
An order may be cancelled by the customer, providing cancellation request is given within a reasonable timeframe and has yet to be manufactured.
All products listed within the Personalised Teddy Bears & Gifts website, have the GST cost included in the listed price tag.
All products listed on the Personalised Teddy Bears & Gifts website are personalised in Australia. Product that are received should only be used in the correct manner befitting the product type. Personalised Teddy Bears & Gifts assumes no responsibility for any damage or harm caused by the products, providing they were used in the correct manner.
Any packaging material, which comes with the product may be hazardous to children and pets, and should be disposed of immediately after receiving the product. We will take no responsibility for any damage or harm that occurs due to packaging material.
9. Gift Certificates
Personalised Teddy Bears & Gifts off you the opportunity to purchase gifts certificates (Gift Vouchers) to give to a third party for use when paying for an order. Our Gift Certificates are valid for a period of 1 (one) calendar year after the date of purchase. Gift Certificates are not redeemable for cash, and are non-refundable.
Are Embroider Buddies™ machine-washable?
Yes! Embroider Buddy™ skins and pods are machine-washable. We recommend using the gentle cycle and a mild detergent.
Is Embroider Buddy™ child-safe?
Yes! All Embroider Buddy™ plush toys comply with North American and European CE safety standards.
Is there loose stuffing in the Embroider Buddy™?
No. The stuffing is contained inside a lightweight fabric pod. Each Embroider Buddy™ has two fabric pods – one in the head and one in the belly.